As the year wraps up, and we look forward to another, I’ve been looking at strategy for clients. This is time to look at what’s happened over the past year. Identify what has worked, and what hasn’t. See what we can tweak to make this year better than last. What I’ve learned from this process,
I first shot this video for the Media Two blog Media Two Point {oh!}. They’ve been awesome enough to let me repost it here. After the first #snOMG event of the season, we took to the ping-pong table to to film another #FollowFriday episode. If you can’t see the video, you can watch it at Media
I say it all the time. Customer service is so important in social media. I recently cashed in on one company’s excellent customer service in social media, and I thought I’d share. Due to some extenuating circumstances, I really needed to talk to my bank–Bank of America. I called them to no avail. In fact,