Bio
I'm a social media strategist for an interactive advertising agency, with a background in communications and public relations. My opinions are my own and don't represent Media Two.customer service
The Extra Touch
I recently ordered something online that I had purchased a daily deal for. When the item came in the mail, the receipt had a hand written note on it from the owner. At first, I thought it was one of those things that’s made to look like a hand-written note, but is really just printed [...]
Social Media Customer Service Win
I say it all the time. Customer service is so important in social media. I recently cashed in on one company’s excellent customer service in social media, and I thought I’d share. Due to some extenuating circumstances, I really needed to talk to my bank–Bank of America. I called them to no avail. In fact, [...]
What Black Friday can teach us about social media
I first wrote this post for the Media Two blog Media Two Point {oh!}. They’ve been awesome enough to let me repost it here. I’ve recently been reading a lot about saving money over the holiday season for a client. There are countless survival guides to Black Friday shopping. I personally have only participated in Black Friday [...]
Sharing news and information I've learned about Marketing 2.0 and social media for business.