What were the best customer service experiences you ever had? I’ve got three. Antonya was a call center representative for Geico back in 2006. I was getting my own car insurance for the first time. I’d moved out of state and so I was no longer on my family’s plan. I had no idea what
Panel: Shawn McPike (@shawnmcpike) with AT&T Kevin Cole (@BofA_help) with Bank of America Sean Doherty (@srdoherty) with Sprint Diana Plazas (@dianap) with Doubletree Hotels Moderator: Bert Dumars (@Bwdumars) with Newell Rubbermaid From the program: It is becoming more and more common for brands to turn to platforms such as Twitter, Facebook, and online forums not