What were the best customer service experiences you ever had? I’ve got three. Antonya was a call center representative for Geico back in 2006. I was getting my own car insurance for the first time. I’d moved out of state and so I was no longer on my family’s plan. I had no idea what
I’m reading Chris Brogan and Julien Smith’s book, Trust Agents, and I just finished the second chapter. It’s about making your own game—through playing, then hacking, then programming. It’s definitely starting to inspire me. To make a move. A change in the way I’m approaching the game. Right now, I’m looking at the game of
I first wrote this post for the SAS blog Conversations and Connections. SAS has been awesome enough to let me repost it here. Week of August 16, 2010 (Monday, 8/16) Day 45: I spent today at the Social Fresh conference in Charlotte. It was awesome. I met some really great people and learned a LOT.