Archives 2010

Social Fresh: Social media for customer service

Panel: Shawn McPike (@shawnmcpike) with AT&T Kevin Cole (@BofA_help) with Bank of America Sean Doherty (@srdoherty) with Sprint Diana Plazas (@dianap) with Doubletree Hotels Moderator: Bert Dumars (@Bwdumars) with Newell Rubbermaid From the program: It is becoming more and more common for brands to turn to platforms such as Twitter, Facebook, and online forums not

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Social Fresh: Building social media across multiple departments

Presenter: Bert Dumars (@Bwdumars), Vice President E-Business & Interactive Marketing for Newell Rubbermaid From the program: Bert has worked with many departments through the Newell Rubbgermaid family to help transition social media from an online marketing tool into a company wide platform. Join him as he discusses the challenges and successes Newell Rubbermaid has experience

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Best Practices for LinkedIn Profile and Participation

I first wrote this post for the SAS blog Conversations and Connections. SAS has been awesome enough to let me repost it here. As many know, LinkedIn is a social network focused solely around professional purposes. With more than 50 million users, it’s a great resource to help you network, find a job, and learn

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